During ONTAP upgrades VDI users cannot access ONTAP over CIFS
Applies to
- ONTAP 9
- All Flash FAS (AFF)
- ONTAP upgrades
- Security Daemon (secd, or the ONTAP CIFS authentication process)
- Virtual Desktop Infrastructure (VDI)
Issue
- Users report losing access to the VDI profile files, or other data on the affected volumes
- The ONTAP node's D-Blade (Data Processing) latency averages around 400 ms for an hour when it normally would be less than 10 ms
- CPU is also abnormally higher at this time
- The throughput abnormally drops to 0 Bytes/second multiple times in the same period
- Connecting to the ONTAP node cluster shell via SSH fails or times out and require a reboot from the SP/BMC to recover
- From AutoSupports or
event log show
,secd
becomes unresponsive