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Cannot refresh or update ONTAP Select utility after changing IP

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143
Visibility:
Public
Votes:
1
Category:
ontap-select
Specialty:
nas
Last Updated:

Applies to

  • ONTAP Select Utility

Issue

After changing the ONTAP Select utility's IP the following error message was received:

  • ONTAP Select: Failed to retrieve cluster identify from ONTAP. reason: timeout (timed out,).

 

(ONTAPdeploy) event show  
+------------+------------------------------------------+-----------------+---------+-------------------------------------------+----------------------------------+
| Request ID | Type                                     | Category        | Level   | Detail                                    | Time                             |
+------------+------------------------------------------+-----------------+---------+-------------------------------------------+----------------------------------+
| 93904      | ClusterRefreshCompletedWithErrors        | cluster         | Warning | Refresh operation for cluster "ccg-kap-   | 2021-09-12 23:39:32.029494+00:00 |
|            |                                          |                 |         | ontap" completed with errors. For more    |                                  |
|            |                                          |                 |         | information, review the events.           |                                  |
| 93904      | ONTAPInformationRefreshFailed            | cluster         | Error   | ONTAPGetClusterIdentityFailed: Failed to  | 2021-09-12 23:39:26.944559+00:00 |
|            |                                          |                 |         | retrieve cluster identity from ONTAP.     |                                  |
|            |                                          |                 |         | Reason: timeout('timed out',).            |                                  |

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