Skip to main content

This Site will be down for up to 3 hours on December 2, 2023 from 8 PM - 11 PM PST, to deploy an infrastructure update.

NetApp Knowledge Base

AV Connector (AVSHIM) fails to register the Virus Scan Engine with the error: Registration failure: ScanType != SCANTYPE_rpc_cluster

Last Updated:

Applies to

  • McAfee Antivirus 
  • ONTAP AV Connector
  • ONTAP 9


  • Vscan connection-status shows that vscanners are connected, however, scan failures still persist. Especially if scan-madatory is set, clients are unable to access files.
  • Running the following command displays status of vscanner is 'connected'; however, the vscan vendor displays the status as 'vendor not registered'. 
    • This means the AV Connector has connected to the storage system.
    • However, there is an issue with the virus scan engine registering to the AV Connector.

::*> vscan connection-status show-extended-stats -instance

                             Node: node01
                          Vserver: vservername
                    Server Status: connected
                      Server Type: primary
                  Vscanner Vendor: vendor not registered
                 Vscanner Version: 0.0
Extended-statistics from Vscanner: ts=11:21:46 AM Nov 05,2015
                                   mempage/s=3, procs=46, threads=646, %cpu=2.50, procqlen=1, diskio/s=1, smbbytes/s=70,
                                   ifmac=00:50:56:92:5D:F2 [VMware], tcpstat=retrans:34,connfail:0,connreset:12,inerr:0
                                   cfg=Host Name:ABCDE
                                   OS Name:Microsoft Windows Server 2012 R2 Standard
                                   OS Version:6.3.9600 N/A Build 9600
                                   System Boot Time:11/5/2015, 12:07:39 PM
                                   System Manufacturer:VMware, Inc.
                                   System Model:VMware Virtual Platform
                                   System Type:x64-based PC
                                   Processor(s):1 Processor(s) Installed.
                                   [01]:Intel64 Family 6 Model 37 Stepping 1 GenuineIntel ~2394 Mhz


  • McAfee scan vendor logs may display a failure to connect to the loop back address (ONTAP AV Connector) as follows:

11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Scan Summary
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Files scanned : 0
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Files with detections :  0
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    File detections :  0
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Files cleaned : 0
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Files deleted : 0
11/5/2015    11:20:03 AM    Scan Summary    ABCDE    Files not scanned : 0
11/5/2015    11:20:04 AM    Engine Version =     5400.1158
11/5/2015    11:20:04 AM    Anti-virus DAT Version =     7975.0
11/5/2015    11:20:10 AM    Unable to connect to filer 87

782.403: [pipe: 12.34.567.136][w][sess: 7ddfbf71fe8b0e9b] sending basic-stats, valid-pipe?[1]
784.060: [pipe: 12.34.567.137][w][sess: 20affddf0268838c] sending basic-stats, valid-pipe?[1]
791.653: basicStats: %cpu=1, %net=0
794.935: Issuing zapi network query to
794.982: [MgmtHost::FetchVlifs] vserver:[vservername], node:[node01], exists:[1]
794.982: [LifParam::ReconcileLifThreads] [plp: 12.34.567.890, vservernamenode01] in_use: [1]
797.310: Registration on old interface, ScanType: 1
797.310: Registration failure: ScanType != SCANTYPE_rpc_cluster
799.325: Registration on old interface, ScanType: 1
799.325: Registration failure: ScanType != SCANTYPE_rpc_cluster
801.341: Registration on old interface, ScanType: 1
801.341: Registration failure: ScanType != SCANTYPE_rpc_cluster
806.154: Issuing zapi network query to 12.34.567.136


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device