Skip to main content
NetApp Knowledge Base

The error event does not trigger the AutoSupport

  1. Last updated
  2. Save as PDF
Views:
483
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CORE
Last Updated:

Applies to

  • ONTAP 9
  • AutoSupport(ASUP)

Issue

  • Certain error events do not automatically trigger AutoSupport messages

Example:

[hostname: servprocd: sp.servprocd.upd.error:error]: SP update error: SP firmware update failure has been detected.[hostname: hamsg: disk.partner.diskFail:debug]: The partner with sysid xxxx has failed xx.xx.xx

  • Some other error events do trigger AutoSupport:

[hostname: env_mgr: callhome.chassis.ps.degraded:error]: Call home for CHASSIS POWER SUPPLY DEGRADED: PS 1

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.