Failed to send AutoSupport via SMTP with "454 4.7.1 Relay access denied" error
Applies to
- ONTAP 9
- Autosupport
- SMTP
Issue
- "
NOTIFYD.GZ
" shows SMTP mail server failed to deliver Autosupport mail to client
Example:
[kern_notifyd:info:2299] (category: 2299:5613:deliver) (emittime: xx/x/xxxx xx:xx:xx) (message: Connected to xx.xx.xx.xx (202.213.33.132) port 25 (#0))
[kern_notifyd:info:2299] (category: 2299:5613:deliver) (emittime: xx/x/xxxx xx:xx:xx) (message: MAIL FROM:<mailto:xxx@xxx.xx.xx>)
[kern_notifyd:info:2299] (category: 2299:5613:deliver) (emittime: xx/x/xxxx xx:xx:xx) (message: RCPT TO:<mailto:xxxxxxxx@xx.xx.xx>)
[kern_notifyd:info:2299] (category: 2299:5613:deliver) (emittime: xx/x/xxxx xx:xx:xx) (message: 454 4.7.1 <mailto:xxxxxxxx@xx.xx.xx>: Relay access denied)
[kern_notifyd:info:2299] (category: 2299:5613:deliver) (emittime: xx/x/xxxx xx:xx:xx) (message: Failed to deliver noteto with subject: HA Group Notification from node-01 (ADP DISABLED) ALERT)
-
autosupport check show
shows storage connect to the SMTP server successfully.
Example:
::> autosupport check show-details
Category: smtp
Component: mail-server
Status: ok
Detail: Successfully connected to: mail.xxx.xx.