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BES-53248 Failure in support collection process: switch dump log error

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Category:
metrocluster
Specialty:
metrocluster
Last Updated:

Applies to

  • MetroCluster IP
  • BES-53248

Issue

  • Switch log collection is initiated but fails with error Failure in support collection process: switch dump log error
  • In show logging buffered we can see that the public key for the authentication was downloaded as expected
<189>Apr  1 20:00:00 cluster1-1 SSHD[tRpcsrv.02002]: scp.c(2286) 20853 %% NOTE SCP remote file transfer operation is completed.
<189>Apr  1 20:00:00 cluster1-1 SSHD[tRpcsrv.02002]: scp.c(2189) 20852 %% NOTE SCP file (id_rsa.pub) download started by user (admin) from remote host (1.2.3.4) to file (/mnt/fastpath/id_rsa_log_collect_cluster1_admin.pub)
  • Also the public key is still Visible on the Switch

enable
linuxsh
ls /mnt/fastpath/.ssh/
.
id_rsa_log_collect_cluster1_admin.pub
.
exit

 

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