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Windows Error 0x8007054F when copying or opening a file because Azure blob DNS name cannot be resolved

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • FabricPool Tiering
  • Azure Cloud Volume ONTAP (CVO)

Issue

  • Unable to copy or opening files in Windows Explorer. Getting error 0x8007054FMicrosoftErrorOpeningFile2.jpg
  • Storage aggregate object-store show command returns unavailable status

cluster::*> storage aggregate object-store show
Aggregate      Object Store Name  Availability
-------------- ----------------- -------------
aggr1                  aws_s3_02     unavailable

  • EMS logs will show that Object-store server host name cannot be resolved to an IP address

Tue Jan 31 05:11:48  0000 [netapp-01: svc_queue_thread: objstore.host.unresolvable:error]: Object-store server host name "r3b5j89q9jycrbx.blob.core.windows.net" cannot be resolved to an IP address on node 0e2b5d3e-51cf-11ee-9f8f-6045bdc5fd13

 

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