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Why does file scanning time out during virus scans?

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Category:
ontap-9
Specialty:
nas
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Applies to

  • ONTAP 9
  • ServerProtect for NetApp
  • NetApp Antivirus Connector

Answer

Files can time out during virus scans for several reasons:

  • Complex or deeply nested compressed/archive files

    • Deeply nested files require extensive decompression, which can lead to timeouts.

  • Files in use or locked by other processes

    • If another process is using or locking a file, the virus scanner may not access it, resulting in a timeout.

  • Extremely large files

    • Scanning large files can take significant time, potentially causing timeouts.

  • Network access delays or high I/O load

    • Network latency or high I/O load can slow down file access, leading to timeouts.

Additional Information

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