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Vscan timed-out due to privileged user mismatch with ONTAP

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ontap-9
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nas
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Applies to

  • ONTAP 9
  • SMB/CIFS Antivirus (Vscan) Integration
  • Trellix (formerly McAfee)
  • AV Connector 1.0.4.0

Issue

Vscan scan requests are timing out with the following log messages:
 
Nblade.vscanBadUserPrivAccess: For Vserver "<vserver>", the attempt to connect to the privileged ONTAP_ADMIN$ share by the client "<ip-address>" is rejected because its logged-in user "<domain\computer-machine account$>" is not configured in any of the Vserver active scanner pools
Nblade.vscanExcessiveTOs: Vscan timed-out scanning events exceeded 2000 in the last 30 minutes for Vscan server (IP: ip-address) in SVM 'vserver'.
  • Scanner pool configured privileged user: Domain\\domain-account
  • Vscan server attempts authentication as: Domain\\computer-machine account$
  • AV Connector version: 1.0.4.0
  • Trellix Endpoint Security version: 10.7 (not a supported version)

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