Skip to main content
NetApp Knowledge Base

Vscan server disconnected with disconnect reason "remote-closed"

  1. Last updated
  2. Save as PDF
Views:
125
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
NAS
Last Updated:

Applies to

  • ONTAP 9
  • Vscan

Issue

  • ONTAP reports Nblade.vscanNoScannerConn in EMS for one or more Vscan-enabled SVMs
  • ONTAP Antivirus Connector is configured for the cluster management LIF to poll available data LIFs
  • ONTAP Antivirus Connector logs show the following:

2025-02-12T11:36:45.000214Z Issuing REST API network query to 10.11.12.13 for LIF discovery.
2025-02-12T11:36:50.000465Z Curl request to 10.11.12.13 failed with http error code 401
2025-02-12T11:36:50.000480Z Error 22: HTTP response code said error

  • ONTAP APACHE-ERROR logs (APACHE-ERROR.GZ in AutoSupport bundles) show the following errors:

[Thu Feb 06 07:23:46.351592 2025 +0000] [dot:error] [pid 9836:tid 34404570880] [client 10.11.12.14:56295] [vserver ID 4294967295] [service rest] Authentication denied for user admin, application http
[Thu Feb 06 07:23:50.352857 2025 +0000] [auth_basic:error] [pid 9836:tid 34404570880] [client 10.11.12.14:56295] AH01617: user admin: authentication failure for "/api/network/ip/interfaces": Password Mismatch

  • Configuring the ONTAP Antivirus Connector to connect directly to individual data LIFs allows successful connection to the SVMs

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.