Unable to connect to Vscan server
Applies to
- ONTAP 9
- VSCAN
Issue
- Antivirus scanners are not connected, even though vscan is enabled and the AV Connector connection test succeeds:
::> vserver vscan connection-status show-all
Connection
Vserver Node Server Status Disconnect Reason
----------- ----------------- --------------- -------------- -----------------
SVM01 Cluster01-n1 10.10.10.11 disconnected -
SVM01 Cluster01-n1 10.10.10.12 disconnected -
2 entries were displayed.
- AV Connector log:
04/14/21 ------------------------------------------------------------------------------------------
04/14/21 ONTAP AV Connector started at 17:07:22 Mo, Apr 14, 2021 (Local time)
04/14/21 Version: 1.0.5
04/14/21 Log On As: Demo\AVConn
04/14/21 Service Pid : 1420
04/14/21 Log's timestamps are GMT and format is mm/dd/yy-hh:mm:ss.mmm
04/14/21 ------------------------------------------------------------------------------------------
04/14/21 Added data LIF data_lif01
04/14/21 Error 87 processing entry data-lif::data_lif01 from config SOFTWARE\Data Ontap\Clustered Data ONTAP Antivirus Connector\v1.0\data-lifs
04/14/21 87 processing SOFTWARE\Data Ontap\Clustered Data ONTAP Antivirus Connector\v1.0\data-lifs
04/14/21 Error 87 loading data config
04/14/21 [LifParam::ReconcileLifThreads] [plp: data_lif01, ] in_use: [1]
04/14/21 [LifParam::ReconcileLifThreads] [plp: SVM01-vscan, ] in_use: [1]
04/14/21 [Pipe: -> ][r] Waiting for scanner to register before opening the pipe
04/14/21 [Pipe: -> ][r] Waiting for scanner to register before opening the pipe- EMS:
Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "SVM_1" has no virus scanner connection.