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TrendMicro scanner pool has no virus scanner connection. AV error: 1326

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Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Vscan
  • AV Connector 1.0.6
  • TrendMicro

Issue

  • Vscan shows permanent disconnected state, even if SVM LIF is up and connection is successful:

Vserver: svm1
Scanner Pool: scanner-pool-01
Applied Policy: primary
Current Status: on
Cluster on Which Policy Is Applied: policy1
Scanner Pool Config Owner: cluster
List of IPs of Allowed Vscan Servers: 10.0.0.1
List of Host Names of Allowed Vscan Servers: 10.0.0.1
List of Privileged Users: DOMAIN\User1, DOMAIN\User2

  • AV-logs show error code 1326:

[Pipe: 10.0.0.2, svm1][r] CreateNamedPipe failed with 1326. closingQ: [0]

  • EMS reports no virus scanner connection:

[Nod1: nblade2: Nblade.vscanNoScannerConn:EMERGENCY]: Vserver "svm1" has no virus scanner connection.

  • Vscan configured on Management LIF

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