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The Vscan server gets disconnected due to "inactive-connection"

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • AV Connector
  • TrendMicro

Issue

  • Vscan server gets disconnected and causes trouble in CIFS access
  • Unless the Vscan server is rebooted, the AV Connector does not reconnect to the Vscan automatically
  • Checking Vscan events, the disconnect reason is "inactive-connection"
cluster::> set -privilege advanced
cluster::*> vserver vscan show-events -node cluster-01 -fields disconnect-reason -vserver svm1
node       vserver event-time           disconnect-reason
---------- ------- -------------------- -------------------
cluster-01 svm1    "1/21/2021 11:19:41" inactive-connection

 

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