Slowness opening or saving MS Office files from CIFS DFS
Applies to
- ONTAP 9
- Windows clients
- CIFS
- Microsoft Office documents
- DFS
Issue
- ONTAP latency is lowandno error messages are seen
- Response times in packet traces are low
- No packet loss is seen
- Opening, or saving MS Office files is slow.
- A window indicates a (UNC) network path is being loaded when opening or saving the MS Office file.
- This impacts only files which have been opened from the company DFS - the same files opened by accessing the ONTAP CIFS server directly by a hostname or IP-based UNC path do not experience the same latency.