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Rubrik NAS Cloud Direct files restore job fails

  1. Last updated
    Oct 18, 2023
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292
Visibility:
Public
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Category:
ontap-9
Specialty:
nas
Last Updated:
10/18/2023, 8:24:18 AM

Applies to

  • ONTAP 9
  • CIFS
  • Rubrik NAS Cloud Direct

Issue

  • When restoring CIFS data with Rubrik NAS Cloud Direct, the restore job fails
  • The packet trace shows that the Rubrik client sends a SetInfo operation and gets STATUS_UNSUCCESSFUL after 5 seconds
136413 11:17:00,455001 10.10.10.10  10.10.20.10  SMB2    SetInfo Request SEC_INFO/SMB2_SEC_INFO_00 File: data\ts1
137138 11:17:05,462543 10.10.20.10  10.10.10.10  SMB2    SetInfo Response, Error: STATUS_UNSUCCESSFUL
 
  • SecD log displays getting the file owner credentials failure due to timeout waiting for an LSA connection after 5 seconds.

00000016.00e8d027 032f1655 Tue Aug08 2023 11:17:05 +02:00 [kern_secd:info:13398] Error: Get user credentialsprocedure failed

000016.00e8d028 032f1655 Tue Aug08 2023 11:17:05 +02:00 [kern_secd:info:13398] **[  5000] FAILURE: Timedout waiting for a LSA connection after 5 seconds

00000016.00e8d029 032f1655 Tue Aug08 2023 11:17:05 +02:00 [kern_secd:info:13398]   [  5001] Unableto make a connection (LSA:NTAP.LOCAL), result: 7015

00000016.00e8d02a 032f1655 Tue Aug08 2023 11:17:05 +02:00 [kern_secd:info:13398]   [  5007] Couldnot find Windows SID 'S-1-5-21-2732767996-3914814476-1869228726-3730'

 

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