Skip to main content
NetApp Knowledge Base

Robocpy from EMC to ONTAP fails with the error 31 (0x0000001F)

  1. Last updated
  2. Save as PDF
Views:
537
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • Robocopy
  • EMC VNX

Issue

  • When copying data from EMC VNX to ONTAP, robocopy fails with the error 31 (0x0000001F)
OUT 2023/06/11 19:55:48 ERROR 31 (0x0000001F) Copying NTFS Security to Destination Directory \\<xx.xx.xx.xx>\vol1\
OUT A device attached to the system is not functioning.
 
  • Packet trace shows the client is trying to copy unsupported ACEs of type 170 (SetInfo), ONTAP returns STATUS_UNSUCCESSFUL
103 2023-07-20 15:51:14,694605 10.10.10.10 10.10.20.10 SMB2 62437 4138839619 4138839887 978058122 SetInfo Request SEC_INFO/SMB2_SEC_INFO_00 File:
NT User (DACL) ACL
    Revision: NT4 (2)
    Size: 108
    Num ACEs: 3
    NT ACE: 
    Type: Unknown (170)
    NT ACE Flags: 0x00
    Size: 44
104 2023-07-20 15:51:14,694639 10.10.20.10 10.10.10.10 SMB2 445 978058122 978058199 4138839887 SetInfo Response, Error: STATUS_UNSUCCESSFUL

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.