No more connection between ONTAP and scanner pools
Applies to
- ONTAP 9
- ONTAP Antivirus Connector
- TrendMicro ServerProtect™
Issue
- No more connection between ONTAP and scanner pools: no more scan from TrendMicro anti-virus
- ONTAPI to IP using account "account_name" failed. The underlying connection was closed: An unexpected error occurred on a send:
- Vscan fails to connect with error
Nblade.vscanNoScannerConnin EMS log:
12/5/2022 14:44:22 node0001-02 EMERGENCY Nblade.vscanNoScannerConn: Vserver "svm_name" has no virus scanner connection.- In
/etc/log/mlog/apache_error.logor in AutoSupportapache_error.gz:
[Mon Dec 05 22:08:42.135216 2022 +0000] [ssl:notice] [pid 7740:tid 34393369600] [client xx.xx.171.69:53695] [vserver 7] Setting server certificate chain file /mroot/etc/cluster_config/vserver/.vserver_7/config/etc/certificates/ssl/server/0cb770f8-b0c4-22fc-69f1-00a079b8d369/chain.pem[Mon Dec 05 22:08:42.135768 2022 +0000] [ssl:notice] [pid 7740:tid 34393369600] [client xx.xx.171.69:53695] [vserver 7] Certificate-based client authentication is not configured for this vserver[Mon Dec 05 22:08:42.136277 2022 +0000] [ssl:emerg] [pid 7740:tid 34393369600] AH01701: Failed to configure CA certificate chain![Mon Dec 05 22:08:42.136284 2022] [ssl:emerg] [pid 7740:tid 34393369600] AH02312: Fatal error initialising mod_ssl, exiting.[Mon Dec 05 22:08:42.136288 2022 +0000] [ssl:error] [pid 7740:tid 34393369600] [client xx.xx.171.69:53695] [vserver 7] Failed to initialize SSL context- ONTAP AV Connector log shows:
0.000: Issuing zapi network query to xx.xx.144.69
0.000: Error 5: Can't connect to host (err=5).
0.000: Problem fetching vserver LIFs from mgmt-lif xx.xx.144.69
3.125: Issuing zapi network query to xx.xx.144.71
3.125: Error 5: Can't connect to host (err=5).
3.125: Problem fetching vserver LIFs from mgmt-lif xx.xx.144.71
4.782: LogLevel: [QUIET]
22.132: LogLevel: [DEEP]
32.658: basicStats: %cpu=0, %net=0