Skip to main content
NetApp Knowledge Base

Microsoft Office for Mac OS x fails to open documents on a CIFS share

Last Updated:

Applies to

  • ONTAP 9
  • Data ONTAP 8 7-Mode
  • Mac OS x
  • Microsoft Office for Mac OS x


  • Depending on the Microsoft Office for Mac OS x application, various errors are observed.
    • Example:
      • Microsoft Excel cannot access the file ‘home:04CE6400′
  • The following are several possible reasons:
    • The file name or path name does not exist.
    • The file you are attempting to open is being used by another program. Close the document in the other program and attempt again.
    • The name of the workbook you are attempting to save is the same as the name of another document that is read-only. Attempt saving the workbook with a different name.
    • Word: Word cannot open this document. The document might be in use, the document might not be a valid Word document, or the file name might contain invalid characters (for example, V).


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.