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McAfee Vscan is disconnected when testing connection succeeds

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29
Visibility:
Public
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0
Category:
ontap_antivirus_connector
Specialty:
nas
Last Updated:

Applies to

  • ONTAP AV Connector
  • McAfee Vscan (Trellix)

Issue

  • McAfee Vscan is disconnected:
:*> vserver vscan connection-status show-all
                           Connection
Vserver     Node Server    Status          Disconnect Reason
-------- ------- --------- --------------- -----------------
svm_1     node1  172.0.0.0 disconnected    -
svm_2     node2  172.0.0.1 disconnected    -
  • Test connection works
  • Port 445 is opened
  • AV connector service has been restarted
  • Files are not getting scanned
  • AV logs display: Waiting for scanner to register before opening the pipe

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