File operation failed with error reporting file is open in another program

Applies to

• ONTAP 9
• CVO
• CIFS/SMB

Issue

• Windows Errors:
  • File operation failed with error : The action can't be completed because the file is open in another program
  • Error: <filename> is locked for editing by 'another user'
    Copied

• ONTAP CLI command vserver locks show for affected file indicates lock is applied:

Example:

::> vserver locks show -vserver <vserver_name>

Vserver: kct
Volume     Object Path          LIF           Protocol Lock Type   Client
--------   -------------------- -----------   -------- ----------- ----------
kct_volume /kct_volume/aaa.xlsx  kct_cifs_lif1  cifs    share-level 10.1.1.2
                Sharelock Mode: read-deny_delete
                                                         op-lock   10.1.1.2
                Oplock Level: batch
2 entries were displayed.

Example:

::> vserver lock show -vserver svm1 -volume vol1 -path /vol1/folder1/file1.xml

Vserver: svm1
Volume   Object Path                     LIF    Protocol  Lock Type   Client
-------- -------------------------  ----------- --------- ----------- ----------
vol1     /vol1/folder1/file1.xml         lif1     cifs     op-lock    10.xx.xx.xx
        Oplock Level: null
        share-level 10.xx.xx.xx
        Sharelock Mode: read_write-deny_write_delete