Connection to the FPolicy server is broken with reason Select Timed out
Applies to
- ONTAP 9
- FPolicy
- CommVault
- Varonis
Issue
- EMS/Event log will display the following sequence of messages often:
USA0000000P ERROR fpolicy.server.disconnect: Connection to the FPolicy server "10.xx.xx.xx" is broken ( reason: "Select Timed out." ).
USA0000000P ERROR fpolicy.server.disconnect: Connection to the FPolicy server "10.xx.xx.xx" is broken ( reason: "FPolicy server is removed from external engine."
- FPolicy logs show that handshake fails with FPolicy while receiving a response from the FPolicy server:
[kern_fpolicy:info:7126] [virtual smdb_error fpolicy_appcfg_policy_status_db_iterator::notify_imp(smdb_cdb_iterator::operation)] operation: [create]
[kern_fpolicy:warning:7126] Fpolicy server[10.xx.xx.xx] object provided for adding to external engine [0x0x806cc6300] src/fsm/fsm_external_engine.cc:3606
[kern_fpolicy:info:7126] Policy enabled with policy polId = 2. [0x0x806cc6300] src/fsm/fsm_task.cc:4491
[kern_fpolicy:info:7126] Establish TCP connection was successful.[0x0x808062d00] src/fsm/fsm_external_engine.cc:5015
[kern_fpolicy:info:7126] Versions sent to the FPolicy Server: 1.0
[kern_fpolicy:info:7126] Versions sent to the FPolicy Server: 1.1
[kern_fpolicy:info:7126] Versions sent to the FPolicy Server: 1.2
[kern_fpolicy:info:7126] Versions sent to the FPolicy Server: 2.0
[kern_fpolicy:error:7126] select returned with timeout hit.[0x0x808062d00] src/fsm/fsm_external_engine.cc:6140
[kern_fpolicy:error:7126] _handshakeRecvResp returned error whilereceving handshake response from FPolicy server [0x0x808062d00] src/fsm/fsm_external_engine.cc:5580
[kern_fpolicy:error:7126] FPolicy handshake returned error.[0x0x808062d00] src/fsm/fsm_external_engine.cc:5021
- Packet traces collected show no response from the FPolicy server for the TCP SYN sent from storage.
