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Cohesity fails to backup some folders, logging SMB2_STATUS_INTERNAL_ERROR

  1. Last updated
    Mar 5, 2025
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721
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
nas
Last Updated:
3/5/2025, 6:14:32 AM

Applies to

  • Cohesity
  • ONTAP 9
  • CIFS/SMB

Issue

  • Backup in Cohesity causes errors with client SMB2_STATUS_INTERNAL_ERROR

Skipped backing up <file path> due to Exceeded retries with error: 
[kRetry]: Async call (intent: kFileRead) failed, offset: 3553624064, size: 1048576, error: Not enough credits 

  • ONTAP sktrace logs at time of issue:

2023-04-05T12:10:01Z 136617437674821770   [4:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171
2023-04-05T12:10:01Z 136617437674923785   [2:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171
2023-04-05T12:10:01Z 136617437675093101   [3:0] NBLADE_Chk:  n0xaa637f: src/Protocols/Cifs/Support/Smb2Credits.cpp:390 rt=1171

 

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