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CIFS share inaccessible in Microsoft Windows File Explorer, but mounted drive works

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • CIFS
  • Microsoft Windows

Issue

  • A new CIFS share is created to the same volume already mounted as a drive on Microsoft Windows Server
  • Microsoft Windows clients are unable to browse the new CIFS share in File Explorer with a generic network timeout error when using the DNS Short Name
  • Using the IP address or Fully Qualified Domain Name works
  • Other CIFS shares on the same SVM work normally
  • Permissions and CIFS share configuration allows access
  • The CIFS share works with Windows mapped drive

 

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