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CIFS server creation fails due to DNS errors

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533
Visibility:
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0
Category:
ontap-9
Specialty:
nas
Last Updated:

Applies to

  • ONTAP 9
  • OnCommand Workflow Automation (WFA)
  • System Manager

Issue

  • While using OnCommand Workflow Automation (WFA) for creating a CIFS capable vserver, the step to create the CIFS server fails with the following error:

11:16:33.659 INFO [Setup CIFS service] ### Command 'Setup CIFS service' in 'POWER_SHELL' ###
11:16:42.644 INFO [Setup CIFS service] Using cached cluster connection
11:16:43.191 INFO [Setup CIFS service] Credentials successfully provided for 'DOMAIN.COM'
11:16:43.222 INFO [Setup CIFS service] Creating CIFS server with name 'CIFS1' for Storage Virtual Machine 'vserver1'
11:16:50.660 ERROR [Setup CIFS service] Failed to create the Active Directory machine account "CIFS1". Reason: SecD Error: no server available Details: Error: Machine account creation procedure failed [ 2 ms] Trying to re-use machine account 'CIFS1' in 'DOMAIN.COM' for Vserver 'vserver1' **[ 15] FAILURE: Unable to contact DNS to discover domain ** controllers. [ 15] Unable to connect to any (0) domain controllers. [ 21] Unable to contact DNS to discover domain controllers. [ 27] No servers available for MS_LDAP_AD, vserver: 84, domain: DOMAIN.COM.

  • Using System Manager to create a CIFS server fails 

Operation Create Cifs Server failed with error Failed to create the Active Directory machine account.
Reason: Unable to connect to any domain controllers.
  • EMS logs:

[NODE-01: secd: secd.unexpectedFailure:error]: Unexpected SecD failure in Vserver "SVM". Details: Error: Machine account creation procedure failed   
[ 65158] Loaded the preliminary configuration. **
[ 66535] FAILURE: Could not authenticate as 'user@DOMAIN.COM': Cannot find KDC for requested realm (KRB5_REALM_UNKNOWN)   
[ 66536] Retry requested, but the retry window (7000 ms) has expired; giving up.
  • Checking the DNS for the newly created vserver it shows up:

    • Cluster1::*> dns check -vserver vserver1
      Name ServerVserver Name Server Status Status Details
      ------------- --------------- ------------ --------------------------
      vserver1 19.13.0.246 up Response time (msec): 2
      vserver1 19.69.0.246 up Response time (msec): 2
      2 entries were displayed.

  • Event logs contain the following errors:
    • secd.dns.srv.lookup.failed: DNS server failed to look up service (_ldap._tcp.dc._msdcs.domain.com) for vserver (vserver1 with error (No such process).
    • secd.dns.srv.lookup.failed: DNS server failed to look up service (_ldap._tcp.DOMAIN.COM) for vserver (vserver1) with error (No such process).
  • Creating the CIFS server manually on the CLI once the vserver is created works normally.

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