Skip to main content
NetApp Knowledge Base

Access to CIFS share has become difficult due to extremely slow response

  1. Last updated
    Oct 23, 2024
  2. Save as PDF
Views:
91
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
nas
Last Updated:
10/23/2024, 1:03:25 PM

Applies to

  • ONTAP 9
  • Antivirus
  • Connection status of vscan servers are disconnected
  • ONTAP Antivirus Connector 1.0.4
  • Trend Micro ServerProtect for Storage 6.0

Issue

  • Significant delays occurs on CIFS aceess.
  • All vscan servers are disconnected but connections are randomly recovered only for a short time.
  • scan-internal-error are recorded in VSCAN-EVENTS.XML
  • Nblade.vscanNoScannerConn is recorded in EMS-LOG-FILE.GZ
  • Disabling vscan resolves the issue.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.