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Access denied after new Symantic installation

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • VSCAN Symantic

Issue

  • Symantic AV shim logs were showing violations

    • SPE blocked filebecause of violation of container policy - MaxExtractSize

      SPE blocked filebecause of violation of container policy- MaxExtractTime

      SPE blocked filebecause of violation of container policy- MaxExtractDepth

  • EMS logs showing the VSCAN servers in a disconnected state
    • Dec 09 10:13:32 -0500 [netapp: kernel: Nblade.vscanVirusDetected:error]: Possible virus detected. Vserver: svm-name, vscan server IP: 10.1.1.1, file path: \Users\Users01\pathA\Documents\FolderA, file.docx, client IP: 10.2.2.2, SID: S-1-5-21-1111111111-2222222222-3333333333-8220, vscan engine status: 222200001, vscan engine result string: Container extract file count violation

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