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ANDU fails in post-apps phase due missing RBAC role for local user. Error: entry doesn't exist

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ontap-9
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CORE
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Applies to

  • ONTAP 9
  • Automated Non-disruptive Update (ANDU)
  • Role Based Access Control (RBAC)

Issue

  • ANDU from 9.7 to 9.9.1P7 paused due to failed task.  
  • Nodes are upgraded, but the effective Cluster version remains at previous ONTAP version
 
::> set d
::*>  node run -node * -c version

Node: Node-01
NetApp Release 9.9.1P7: Fri Jan 28 20:28:26 EST 2022


Node: Node-02
NetApp Release 9.9.1P7: Fri Jan 28 20:28:26 EST 2022

::*> version
NetApp Release 9.7P8: Thu Oct 15 04:11:57 UTC 2020

Info: The output from the version command above may not be correct because
upgrade is in progress or has failed in one or more nodes in the cluster.
Use the "upgrade-revert show" command in advanced mode to view the status
of upgrade.

 

  • ANDU is paused on error:  

::*> cluster image show-update-progress

Estimated Elapsed
Update               Phase Status       Duration       Duration
-------------------- ----------------- --------------- ---------------
Pre-update checks     completed         00:10:00        00:01:37
ONTAP updates         paused-on-error   01:32:00        1 days 00:59

Details:

Node name             Status Status      Description
-------------------- ----------------- --------------------------------------
Node-01               failed              Error: Upgrade of node
                                          "Node-01" failed to complete.
                                           Action: Use the (privilege: advanced)
                                           command "system node upgrade-revert
                                           show -node <nodename>" to check the
                                           upgrade status.

Node-02 completed
8 entries were displayed.

 

  • Upgrade-revert shows the upgrade is aborted in the post-apps phase.  Error: entry doesn't exist.  


::*> upgrade-revert show -node Node-01
(system node upgrade-revert show)

Node: Node-01 Status: aborted

Status Message: The upgrade aborted. Contact support personnel for the upgrade repair procedure.


Vers Phase      Status    Upgrade Phase Status Message
---- ---------- -------- ------------------------------------------------------
600 pre-root    applied   No upgrade is required for this phase.
600 pre-apps    applied   Upgrade successful.
600 post-apps   applied   Upgrade successful.
700 pre-root    applied   No upgrade is required for this phase.
700 pre-apps    applied   Upgrade successful.
700 post-apps   applied   Upgrade successful.
800 pre-root    applied   No upgrade is required for this phase.
800 pre-apps    applied   Upgrade successful.
800 post-apps   applied   Upgrade successful.
900 pre-root    applied   No upgrade is required for this phase.
900 pre-apps    applied   Upgrade successful.
900 post-apps   applied   Upgrade successful.
1100 pre-root   applied   No upgrade is required for this phase.
1100 pre-apps   applied   Upgrade successful.
1100 post-apps  applied   Upgrade successful.
1400 pre-root   applied   No upgrade is required for this phase.
1400 pre-apps   applied   Upgrade successful.
1400 post-apps  aborted   entry doesn't exist
18 entries were displayed.

  • There is a failed upgrade task.  Task ID 1310.


::*> upgrade-revert show-task-status -node Node-01 -status aborted
(system node upgrade-revert show-task-status)
Node    Vers    Phase     ID  Proc  Status   Description
------  ------  ----     ---- ----  -------  -----------------------------
Node-01 1300    post-apps 1310 mgwd aborted  Predefined_roles_update_upgrade

 

  • Attempts to manually run the task fails with "entry doesn't exist".  

 

::*> upgrade-revert upgrade-task -node Node-01 -version 1300 -startup-phase post-apps -process mgwd -task-id 1310
(system node upgrade-revert upgrade-task)

Error: command failed: entry doesn't exist

  • In the mgwd logs we see it failing when looking up pre-defined roles for a user.  

MGWD logs from Node_01:

Wed Mar 30 2022 11:47:07 -07:00 [kern_mgwd:info:2179] 0x837f7bb00: 0: ERR: RBAC::Users: handleModifyOperation:src/util/rbacUtil.h:3843 entry doesn't exist
Wed Mar 30 2022 11:47:07 -07:00 [kern_mgwd:info:2179] 0x837f7bb00: 0: ERR: RBAC::Users: doNotifyImp:3112 Operation 0 failed with error entry doesn't exist; UserProfileTable: user_name;service-processor;password;-
Wed Mar 30 2022 11:47:07 -07:00 [kern_mgwd:info:2179] 0x837f7bb00: 0: ERR: smf::userprofile: notify_imp: Operation 0 failed with error: entry doesn't exist [131]
Wed Mar 30 2022 11:47:07 -07:00 [kern_mgwd:info:2179] 0x837f7bb00: 0: ERR: RBAC: upgradeCommit,src/tables/vserverrbac/rbac.cc:1080: CWPredefinedRolesUpgradeTask: 9.9.1 - Service-processor user modification failed: entry doesn't exist

Wed Mar 30 2022 11:47:07 -07:00 [kern_mgwd:info:2179] 0x837f7bb00: 0: INFO: upgrade_revert: Upgrade of row [1300,post-apps,1310,mgwd] failed. Retrying. Reason: entry doesn't exist.

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