Upgrade to ONTAP 9.11.1 or later fails to complete due to aborted Normalize Initiator Names task
Applies to
- 9.11.1 or later
- Automated Non-Disruptive Upgrade (ANDU)
Issue
- Upgrade might fail with errors about being unable to normalize initiator names when upgrading to ONTAP 9.11.1 on a cluster with initiators that contain upper case characters. These initiators might show up as
not logged inwhen using the CLI command:igroup show -v
- After a node reboots on the newer ONTAP version, the ANDU pauses due to the upgrade not completing.
::>cluster image show-upgrade-progressSummary:
Upgrade failed to complete.
failed Error: Upgrade of node "ntap-clus01-node01-hapairA-firstnode" failed to complete.
Action: Use the (privilege: advanced)command "system node upgrade-revert show -node <nodename>" to check the upgrade status.- Running
::>system node upgrade-revert show, a task shows "aborted":
Node: ntap-clus01-node01-hapairA-firstnode Status: aborted Status Message: The upgrade aborted in the "post-apps" phase on task "Normalize Initiator Names Upgrade Revert Task". Contact support personnel for the upgrade repair procedure. Vers Phase Status Upgrade Phase Status Message ---- ---------- -------- ------------------------------------------------------ 1400 pre-root applied No upgrade is required for this phase. 1400 pre-apps applied Upgrade successful. 1400 post-apps applied Upgrade successful. 1800 pre-root applied No upgrade is required for this phase. 1800 pre-apps applied No upgrade is required for this phase. 1800 post-apps aborted A duplicate initiator was found after normalizing initiator names to lower case characters. Verify the configuration of the initiator using the "lun mapping show -initiator 20:00:00:25:B5:15:1B:01|20:00:00:25:b5:15:1b:01" and "igroup show -initiator 20:00:00:25:B5:15:1B:01|20:00:00:25:b5:15:1b:01" commands. The same igroup or LUN map must not contain the same initiator more than once regardless of character case. Different Vservers refering to the same initiator must use the same character case. Resolve any conflicts and then resume the upgrade. 6 entries were displayed. You may also see the following Status Message for the aborted task:
- You may also see the following Status Message for the aborted task:
Duplicate initiators are mapped to the same LUN. Do not try to fix this problem. Using either the 'lun mapping delete' command or the 'lun igroup remove' command could lead to an outage. Contact technical support for assistance.