Set AutoSupport SMTP authentication server failure due to "Error: authentication failed" even if username or password are with correct format
Applies to
ONTAP 9
Issue
- Set AutoSupport SMTP authtication server failure due to "Error: authentication failed":
cluster::>autosupport modify -node node01 -mail-host root@10.xxx.xxx.xxx
Enter password for remote host "10.xxx.xxx.xxx":
Enter password for remote host "10.xxx.xxx.xxx" again:
Warning: SMTP connectivity check failed for destination: root:********@10.xxx.xxx.xxx. Error: Login denied Do you want to continue? {y|n}: n
Notifyd
section shows failure reason:
Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination failed. Reason: Login denied
Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination failed. Reason: URL using bad/illegal format or missing URL
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:
- Username/password are with correct format and not include special @ mark.