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Set AutoSupport SMTP authentication server failure due to "Error: authentication failed" even if username or password are with correct format

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Votes:
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Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

ONTAP 9

Issue

  • Set AutoSupport SMTP authtication server failure due to "Error: authentication failed":

cluster::>autosupport modify -node node01 -mail-host root@10.xxx.xxx.xxx

Enter password for remote host "10.xxx.xxx.xxx":

Enter password for remote host "10.xxx.xxx.xxx" again:

Warning: SMTP connectivity check failed for destination: root:********@10.xxx.xxx.xxx. Error: Login denied Do you want to continue? {y|n}: n

  • Notifyd section shows failure reason:

Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: Login denied
Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: URL using bad/illegal format or missing URL
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:

  • Username/password are with correct format and not include special @ mark.

 

 

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