Skip to main content
NetApp Knowledge Base

Set AutoSupport SMTP authentication server failure due to "Error: authentication failed" even if username or password are with correct format

  1. Last updated
  2. Save as PDF
Views:
344
Visibility:
Public
Votes:
1
Category:
ontap-9
Specialty:
core
Last Updated:

Applies to

ONTAP 9

Issue

  • Set AutoSupport SMTP authtication server failure due to "Error: authentication failed":

cluster::>autosupport modify -node node01 -mail-host root@10.xxx.xxx.xxx

Enter password for remote host "10.xxx.xxx.xxx":

Enter password for remote host "10.xxx.xxx.xxx" again:

Warning: SMTP connectivity check failed for destination: root:********@10.xxx.xxx.xxx. Error: Login denied Do you want to continue? {y|n}: n

  • Notifyd section shows failure reason:

Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: Login denied
Wed Dec 06 2023 11:26:29 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck: Connectivity check to SMTP Mail Host root:********@10.xxx.xxx.xxx destination                                        failed. Reason: URL using bad/illegal format or missing URL
Wed Dec 06 2023 11:26:46 +09:00 [kern_notifyd:info:2479]ERR: AutoSupport::StatusCheck:

  • Username/password are with correct format and not include special @ mark.

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.