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Cannot open PDF because it is incompatible

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Category:
ontap-9
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nas
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Applies to

  • ONTAP 9
  • CIFS/SMB
  • PDF
  • Adobe Acrobat Reader
  • Google Chrome

Issue

  • PDF reader software cannot open PDF file
    • Adobe Acrobat Reader says Adobe Acrobat Reader could not open 'filename' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't decoded)
    • Google Chrome says Failed to load PDF document
  • Problem happens regardless of whether PDF file is saved to an ONTAP SMB share, or onto the local drive of the SMB client host

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