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Asup.aods.response.timeOut error reported after midnight

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ontap-9
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CORE
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Applies to

  • ONTAP 9
  • AutoSupport (ASUP)
  • AutoSupport OnDemand Server (AODS)

Issue

  • Just after midnight, the AODS server responds with an HTTP 503 Service Unavailable response:

Sun Sep 21 00:00:31 +0200 [cluster-01: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue Sep 23 00:00:31 +0200 [cluster-01: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue Sep 16 00:00:30 +0200 [cluster-02: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

  • In the notifyd logs, the timeout occurs, but the server responds shortly afterwards with an HTTP 200 request succeeded:

Fri Sep 05 2025 00:00:31 +02:00 [kern_notifyd:info:2334] 0x80c53fb00: 0: ERR: AutoSupport::OnDemand: Unable to send AOD request to OnDemand Server: Timeout was reached
Fri Sep 05 2025 00:00:31 +02:00 [kern_notifyd:info:2334] Connection timed out after 30002 milliseconds
Fri Sep 05 2025 00:00:31 +02:00 [kern_notifyd:info:2334] (category: 2334:0:deliver) (emittime: 9/4/2025 23:56:18) (message: HTTP/1.1 200 OK)

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