Skip to main content
NetApp Knowledge Base

CONTAP-583828: Unable to establish connection to S3 when downloading an image on the node during patching from the 9.17.1 filesystem

  1. Last updated
  2. Save as PDF
Views:
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
CLOUD
Last Updated:

Issue

  • Fail to download image on node from S3 via pre-signed URL when upgrading from 9.17.1 FSx filesystem
  • MGWD logs reported following error message:

Wed Nov 12 2025 00:15:00 +00:00 [kern_mgwd:info:6145] 0x00: xxxxx: ERR: URL::URL: getContentLength:src/URL.cc:1093 getContentLength:1093 Error requesting remote file length: Connection timed out after 60011 milliseconds

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.