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CONTAP-208003: System manager is very very slow in processing storage quota/volume details

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Category:
ontap-9
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core
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Issue

  • System manager is responding very slow most of the times for volumes/quota report but completely unusable while using Storage->Quota->Rules
  • Takeover/Gioveback or upgrading to higher patch level didnt change the scenario.
  • HAR file shows the call https://<cluster_name>/sysmgr/v4/storage/quotas/rules takes close to 5 mins
  • API calls for Volume and Quota Reports also has takes more than normal time
    • Sysmgr log shows error:
      [kern_sysmgr:error:93150]<Cluster_IP>|admin|ERROR|osm4|1706690201844|[SM client error]"Cannot read properties of undefined (reading 'available')"
      [kern_sysmgr:error:93150]<Cluster_IP>|admin|ERROR|osm4|1706690201844|[Error stack]"TypeError: Cannot read properties of undefined (reading 'available')\n at https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:4105457\n at Array.forEach (<anonymous>)\n at A.next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:4105138)\n at A._tryOrUnsub (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12507245)\n at A.next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12506474)\n at E._next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12505657)\n at E.next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12505431)\n at h._next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12545546)\n at h.next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:12505431)\n at Object.next (https://<cluster_name>/sysmgr/v4/main.2f0d09cedf9d8459.js:1:3813539)"

  • apache-error.log shows timeouts:
    [proxy:error] [pid 9332:tid 34403799808] [client <Cluster_IP>:50585] AH00898: Error reading from remote server returned by /api/storage/quota/rules
    [dot:error] [pid 9332:tid 34404413952] [client <Cluster_IP>:55042] [vserver ID 4294967295] [service rest] The CSRF token has expired from lack of use in the past 900 seconds.
    [dot:error] [pid 9332:tid 34404413952] [client <Cluster_IP>:55042] [vserver ID 4294967295] [service rest] The CSRF token was not found. It has either expired, was cleared by a LIF migration, or was not generated by this cluster.
    [proxy_http:error] [pid 9332:tid 34403807488] (70007)The timeout specified has expired

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