Skip to main content
NetApp Knowledge Base

NDMP backup is failing Error Code: 39:424 unable to connect to the tape server

  1. Last updated
  2. Save as PDF
Views:
1,172
Visibility:
Public
Votes:
3
Category:
ndmp
Specialty:
dp
Last Updated:

Applies to

  • ONTAP 9
  • CommVault
  • NDMP

Issue

  • NDMP backup is failing
Error Code: [39:424] Description: Client  was unable to connect to the tape server
on port [12002]. Please check network connectivity. Source: , Process: NasBackup
  • Packet trace shows the node can't connect to the tape server on the configured port

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.