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CONTAP-442977: ONTAP System Manager: Cannot Connect to Active IQ

  1. Last updated
    May 19, 2025
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Category:
ontap-9
Specialty:
om
Last Updated:
5/19/2025, 10:55:50 AM

Issue

  • ONTAP System Manager to Active IQ (AIQ) link fails approximately one hour after successful registration
  • Capacity section on Dashboard reports "{}Unable to reach https://activeiq.netapp.com to view capacity history. Verify your network.{}"
  • Active IQ registration card on Cluster > Settings "{}Cannot Connect to Active IQ{}". 
  • sysmgr.log indicates [AIQ]Failed to retrieve the access token from AIQ using the refresh token

 

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