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ZAPI  timeout since ONTAP upgrade

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198
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
Perf
Last Updated:

Applies to

  • ONTAP 9
  • NetApp ONTAPI (ZAPI)
  • Service Processor (SP)
  • Baseboard Management Controller (BMC)

Issue

  • ZAPI call <environment-sensors-get-iter> returns no values and timeout after 50+ seconds
time curl --connect-timeout 30 --user username --insecure --data-ascii '<?xml version="1.0" encoding="UTF-8"?> <netapp xmlns=http://www.netapp.com/filer/admin version="1.130">  <environment-sensors-get-iter/>
</netapp>' -H "Content-Type: text/xml" 'https://10.11.12.13/servlets/netapp....Lrequest_filer'
 
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
100  3078    0  2929  100   149     34      1  0:02:29  0:01:23  0:01:06   156
real    1m 29.31s
user    0m 0.02s
sys     0m 0.00s
  • cluster01::*> system node environment sensors show -node node01
Node Sensor                 State Value/Units Crit-Low Warn-Low Warn-Hi Crit-Hi
---- --------------------- ------ ----------- -------- -------- ------- -------
ramfas11
PSU2                  normal
GOOD
PSU1                  normal
GOOD
Fan3                  normal
GOOD
Fan2                  normal
GOOD
Fan1                  normal
GOOD
SP Status             normal
IPMI_HB_OK
mSATA Status          normal
OK
mSATA Pres            normal
PRESENT
 
Warning: Unable to list entries on node node01. The Service Processor on node "node01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the
SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are
configured correctly and are functional (up). Then, try the command again.
Error: show failed on node "node01": The Service Processor on node "node01" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC,
verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured
correctly and are functional (up). Then, try the command again.
8 entries were displayed.
  • SSL Error in SP-MGMT-MLOG-TXT.GZ ASUP section
00000026.021819cb 0448d1c2 Thu Aug 31 2023 18:19:02 +02:00 [kern_servprocd:info:6028] 0x80944b000: 8503e8000083abee: ERR: Servprocd::CLI: sp_get_sensor_info_worker : TTX ERROR: 7 (SSL_connect: certificate verify failed (SSL_error_code = 1))
00000026.021819cc 0448d1c2 Thu Aug 31 2023 18:19:02 +02:00 [kern_servprocd:info:6028] 0x80944b000: 8503e8000083abee: ERR: Servprocd::CLI: sp_get_sensor_info_worker : EXCEPTION Occured in closing the spcc transport
  • Issue continue after restarting api-service
cluster01::*> system service-processor api-service modify -is-enabled false
cluster01::*> system service-processor api-service modify -is-enabled true
cluster01::*> system service-processor api-service check -node node01
  • Issue continue after rebooting SP/BMC

cluster01::*> system service-processor reboot-sp -node node01

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