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Recovery guru reports Storage Array Component - Loss of Communication

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e-series-systems
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Applies to

  • E2860
  • SANtricity OS 11.40GA

Issue

  • Recovery guru reports the following:
 
clipboard_eb761eb1adf6676b445229148de930594.png
 
  • Support bundle's recovery guru file reports:
 
Failure Entry 1: UNKNOWN_COMPONENT_STATUS-Recovery Failure Type Code: 61
Storage array: <array_name>
Component reporting problem: Thermal sensor ambient
Status: UNKNOWN
Location: Drive Shelf 98 Shelf 98, Sensor 1
Component requiring service: Temperature sensor
 

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