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E-series weekly auto support not received

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Applies to

E-series

Issue

  • E-series weekly auto support not received by the NetApp
  • Daily auto support is receiving successfully.
  • The E-Series Web server logs (web-server-trace-log-B.txt) indicate the AutoSupport delivery status is not executed as the bundle is already dispatched by the host.

2026-07-18 18:23:01,979 INFO [SMMonitorTask-19] trace [DuplicateDispatchHandler.java:699] [requestId=0, deviceId=N/A]  Found Matching record for 29-2026, slot : 21

2026-07-18 18:23:01,979 INFO [SMMonitorTask-19] trace [ASUPTask.java:1709] [requestId=0, deviceId=N/A] This ASUP Bundle is already Dispatched by host :eos-b

2026-07-18 18:23:02,480 INFO [SMMonitorTask-19] trace [ASUPTask.java:1276] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_WEEKLY_SCHEDULE, status: NOT_EXECUTED

  • However the auto support is not received to the Netapp
  • No HTTPS errors were recorded in the logs.

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