SANtricity Unified Manager fails to create mirrored pair because unable to locate the target remote system

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Category:: e-series-santricity-management-software

Specialty:: esg

Last Updated:

Applies to

E-Series Santricity OS 11.70.4R1
SANtricity Unified Manager 5.4

Issue

When creating an Asynchronous Mirrored Pair on SANtricity Unified Manager it fails with error:

Failed to create mirrored pair because: 
Unable to locate the target remote storage system (Web Server 422)

1_failed-to-create-mirrored pair.png

Error from SANtricity Unified Manager trace.log (typically in folder: C:\Program Files\NetApp\SANtricity Web Services Proxy\working\logs):

2023-06-08 10:11:56,483 WARN [jetty-22245] c.n.e.a.r.s.AsyncMirrorMemberImpl [SanModelExceptionHandler.java:42] [requestId=2c69d889-bf4c-46c3-be8f-cd0fdab0c142, deviceId=6492e42b-b780-46ce-9a1f-1dc357ad2da3] Exception caught: 
com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException: Unable to locate the target remote storage system.
    at com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException.mkDevlibException(SanModelException.java:266)
    at com.ni.eseries.aa.devicemgt.model.exceptions.SanModelException.mkAndThrowDevlibException(SanModelException.java:221)
    at com.ni.eseries.aa.devicemgt.ArvmManagementService.addAsyncMirrorGroupPrimaryMember(ArvmManagementService.java:1127)
    at com.ni.eseries.aa.devicemgt.ArvmManagementService.addAsyncMirrorGroupMember(ArvmManagementService.java:910)
    at com.ni.eseries.aa.restapi.servants.AsyncMirrorMemberImpl.createdAsyncMirroredPair(AsyncMirrorMemberImpl.java:139)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
    at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.base/java.lang.reflect.Method.invoke(Method.java:566)