ASUP send alert emails without seeing any recent errors
Applies to
- E2824
- SANtricity OS 11.70R3
- ASUP(AutoSupport)
Issue
A few alert mails from ASUP, but check from GUI and support bundle, could not find any recent errors
Example 1 of notification mail:
Dear Support Partner:
.
Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
NetApp has received an AutoSupport from the following system:
SYSTEM DETAILS:
================
SITE NAME: xxxx
HOSTNAME: UNNAMED
SERIAL NUMBER: 952000000000
PRIORITY: P3
SYMPTOM: EPSUFL:E-Series Notification from Unnamed (Power supply failed) CRITICAL
MODEL: E2824
SW VERSION: 11.70R3 CFW: 08.70.00.03
Please review and follow up with your customer.
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue
Example 2 of notification mail:
Dear Support Partner:
Below is an AutoSupport note that would normally be sent to a NetApp
Technical Support Engineer or a NetApp Customer as a troubleshooting
Guideline in response to an AutoSupport received by NetApp.
NetApp has received an AutoSupport from the following system:
SYSTEM DETAILS:
================
SITE NAME: xxxx
HOSTNAME: UNNAMED
SERIAL NUMBER: 952000000000
PRIORITY: P2
SYMPTOM: ESDIAG:E-Series Notification from Unnamed (Controller redundancy lost) CRITICAL
MODEL: E2824
SW VERSION: 11.70R3 CFW: 08.70.00.03
Please review and follow up with your customer.
This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue.
Check from EMS
log , these error message were few months ago.
Date/Time: 8/17/21, 6:03:44 AM
Sequence number: 1190
Event type: 283B
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Power supply failed
Event specific codes: 0/0/0
Component type: Power Supply
Component location: Shelf 1, Power-fan canister 2, Bay 1
Logged by: Controller in bay A
Date/Time: 7/19/21, 10:32:15 PM
Sequence number: 211
Event type: 2829
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Controller redundancy lost
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay B
Logged by: Controller in bay B