ASUP send alert emails without seeing any recent errors

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Visibility:: Public

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Category:: e-series-systems

Specialty:: esg

Last Updated:

Applies to

E2824
SANtricity OS 11.70R3
ASUP(AutoSupport)

Issue

A few alert mails from ASUP, but check from GUI and support bundle, could not find any recent errors

Example 1 of notification mail:

Dear Support Partner: Below is an AutoSupport note that would normally be sent to a NetApp Technical Support Engineer or a NetApp Customer as a troubleshooting Guideline in response to an AutoSupport received by NetApp. NetApp has received an AutoSupport from the following system: SYSTEM DETAILS: ================ SITE NAME: xxxx HOSTNAME: UNNAMED SERIAL NUMBER: 952000000000 PRIORITY: P3 SYMPTOM: EPSUFL:E-Series Notification from Unnamed (Power supply failed) CRITICAL MODEL: E2824 SW VERSION: 11.70R3 CFW: 08.70.00.03 Please review and follow up with your customer. This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue.

Example 2 of notification mail:

Dear Support Partner:

Below is an AutoSupport note that would normally be sent to a NetApp Technical Support Engineer or a NetApp Customer as a troubleshooting Guideline in response to an AutoSupport received by NetApp. NetApp has received an AutoSupport from the following system: SYSTEM DETAILS: ================ SITE NAME: xxxx HOSTNAME: UNNAMED SERIAL NUMBER: 952000000000 PRIORITY: P2 SYMPTOM: ESDIAG:E-Series Notification from Unnamed (Controller redundancy lost) CRITICAL MODEL: E2824 SW VERSION: 11.70R3 CFW: 08.70.00.03 Please review and follow up with your customer. This AutoSupport message indicates there has been problem with your system. Further details can be found in the SANtricity Recovery Guru. A case is being opened to help address the issue.

Check from EMS log , these error message were few months ago.

Date/Time: 8/17/21, 6:03:44 AM Sequence number: 1190 Event type: 283B Event category: Internal Priority: Critical Event needs attention: true Event send alert: true Event visibility: true Description: Power supply failed Event specific codes: 0/0/0 Component type: Power Supply Component location: Shelf 1, Power-fan canister 2, Bay 1 Logged by: Controller in bay A

Date/Time: 7/19/21, 10:32:15 PM Sequence number: 211 Event type: 2829 Event category: Internal Priority: Critical Event needs attention: true Event send alert: true Event visibility: true Description: Controller redundancy lost Event specific codes: 0/0/0 Component type: Controller Component location: Shelf 99, Bay B Logged by: Controller in bay B