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Unable to access Santricity System Manager GUI

Last Updated:

Applies to

  • E2800
  • E5700


  • Unable to access Santricity System Manager GUI. Web page displays the error below:

This site can’t be reached
xx.xx.xx.xx refused to connect.
・checking the connection
・Checking the proxy and the firewall

  • While trying to start the web service through the controller shell, the following will be reported:

diag@eos-a:~$ date; sudo systemctl restart msw
Thu May 16 11:20:53 UTC 2024

diag@eos-a:~$ cat /msw_data/logs/trace.log

2024-05-16 11:21:05,869 INFO [main] c.l.a.w.s.WebServer [] [requestId=0, deviceId=N/A] Unable to start HTTP server failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Error finalising cipher data: pad block corrupted
 ... 11 common frames omitted
Wrapped by: keystore password was incorrect
 at java.base/
 at java.base/
 at java.base/
 at com.loem.aa.webserver.update.ChainedTrustManager.getTrustStore(
 at com.loem.aa.webserver.update.ChainedTrustManager.<init>(
 at com.loem.aa.webserver.server.WebServer.mkContextFactory(
 at com.loem.aa.webserver.server.WebServer.mkSslConnector(
 at com.loem.aa.webserver.server.WebServer.mkConnectors(
 at com.loem.aa.webserver.server.WebServer.startWeb(
 at com.loem.aa.webserver.server.WebServer.start(
 at com.loem.aa.webserver.Main.main(


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