Skip to main content
NetApp Knowledge Base

Unable to access Santricity System Manager GUI

Views:
637
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

Applies to

  • E2800
  • E5700

Issue

  • Unable to access Santricity System Manager GUI. Web page displays the error below:

This site can’t be reached
xx.xx.xx.xx refused to connect.
Try:
・checking the connection
・Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

  • While trying to start the web service through the controller shell, the following will be reported:

diag@eos-a:~$ date; sudo systemctl restart msw
Thu May 16 11:20:53 UTC 2024

diag@eos-a:~$ cat /msw_data/logs/trace.log

2024-05-16 11:21:05,869 INFO [main] c.l.a.w.s.WebServer [WebServer.java:851] [requestId=0, deviceId=N/A] Unable to start HTTP server
java.security.UnrecoverableKeyException: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Error finalising cipher data: pad block corrupted
 ... 11 common frames omitted
Wrapped by: java.io.IOException: keystore password was incorrect
 at java.base/sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:2108)
 at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:243)
 at java.base/java.security.KeyStore.load(KeyStore.java:1479)
 at com.loem.aa.webserver.update.ChainedTrustManager.getTrustStore(ChainedTrustManager.java:341)
 at com.loem.aa.webserver.update.ChainedTrustManager.<init>(ChainedTrustManager.java:131)
 at com.loem.aa.webserver.server.WebServer.mkContextFactory(WebServer.java:1717)
 at com.loem.aa.webserver.server.WebServer.mkSslConnector(WebServer.java:1663)
 at com.loem.aa.webserver.server.WebServer.mkConnectors(WebServer.java:1653)
 at com.loem.aa.webserver.server.WebServer.startWeb(WebServer.java:1029)
 at com.loem.aa.webserver.server.WebServer.start(WebServer.java:847)
 at com.loem.aa.webserver.Main.main(Main.java:77)

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.