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VMDK disks are not shown for a specific SCW Plug-In host

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Applies to

  • SC Server 4.2.1 (SC) 
  • SnapCenter Plug-In for Windows 4.2.1 (SCW)  with VMDK disks.
  • SnapCenter Plug-In for vSphere 4.1.1.2197 (SCV) (Windows version installed locally on SC Server)

Issue

  • When clicking Refresh Disks, SC UI does not show the VMDK disks residing on the SCW Plug-In Host.
  • Refresh Disks job logs show the following errors:
SnapManagerWeb_<Job_Id>.log:
2021-01-21T15:42:31.4371658+01:00 DEBUG SnapManagerWeb_<Job_Id> PID=[8644] TID=[61] virtualization plugin urlhttps://<SCV_Hostname>:8144/scbr/smcoreplugin/gethostInfo
2021-01-21T15:42:31.4684128+01:00 ERROR SnapManagerWeb_<Job_Id> PID=[8644] TID=[61] WebException in method: InvokeXML.
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
 
2021-01-21T15:58:15.0049453+01:00 DEBUG SnapManagerWeb_<Job_Id> PID=[8644] TID=[57] DiscoverResources URL: https://<SCW_Plug-In_Hostname>:8145/SMCoreHostManagementService/DiscoverResources
2021-01-21T15:58:16.7706263+01:00 DEBUG SnapManagerWeb_<Job_Id> PID=[8644] TID=[57] Getting nsm object for resource Z:\<File_Path>
2021-01-21T15:58:16.7862438+01:00 INFO SnapManagerWeb_<Job_Id> PID=[8644] TID=[57] StorageFileSystem count: 0
2021-01-21T15:58:16.7862438+01:00 DEBUG SnapManagerWeb_<Job_Id> PID=[8644] TID=[57] Could not find resource's StorageFileSystem.
 
SMCore_<Job_Id>.log:
2020-12-16T09:34:58.2304825+01:00 DEBUG SMCore_<Job_Id> PID=[2188] TID=[38] RemoteUrl: https://<SC_Server_Hostname>:8146/JobStatusService.svc/UpdateJobStatus
2020-12-16T09:34:58.2461073+01:00 ERROR SMCore_<Job_Id> PID=[2188] TID=[38] WebException in method: Invoke.
System.Net.WebException: The remote server returned an error: (403) Forbidden.
...generated 2020-12-16 08:34:58 by McAfee Web Gateway

 

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