Skip to main content
NetApp Knowledge Base

Backup unable to create snapshots after upgrade

Last Updated:

Applies to

  • SnapCenter Server (SC) 4.5
  • SnapCenter Plug-in for Microsoft SQL Server (SCSQL) 4.5


  • SCSQL backup fails to create snapshots on the storage
  • See the following errors in the <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log and <installation_path>\Program Files\NetApp\SnapCenter\SMCore\SnapDriveSALDebug.log respectively:

DEBUG SMCore_2333797 PID=[6584] TID=[41] Create Snapshot - Begin
DEBUG SMCore_2333797 PID=[6584] TID=[41] Create Snapshot - End
ERROR SMCore_2333797 PID=[6584] TID=[41] Create snapshot '<snapshot_name>' failed: Snapshot operation failed. Value cannot be null.

Error SDW PID=[5468] TID=[15532] Failed to run a command Get-NcVol   at SnapDrive.Nsf.Common.PowerShell.PSHelper.RunCommand[T](Commandcommand, IEnumerable input, Boolean isRetryAllowed)
Error SDW PID=[5468] TID=[15532] Failed to get the volumes for all volumes. 


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.