Skip to main content
NetApp Knowledge Base

Backup of shared cluster disk fails as SnapCenter cannot enumerate the disk

Last Updated:

Applies to

  • SnapCenter Server (SC) 4.5
  • SnapCenter Plug-in for Microsoft Windows Server (SCW) 4.5
  • Windows Failover Cluster Instance (FCI)
  • Cluster Shared Volume (CSV)


  • Backup of a CSV fails with the error seen in <installation_path>\Program Files\NetApp\SnapCenter\SMCore\log\SMCore_<id>.log:

ERROR SMCore_7183 PID=[11272] TID=[14] Activity (Discovering File-System) of Workflow (SnapMgrCoreService.SmJobActivity), Failed with error: Failed to enumerate the disks.

  • Error in <installation_path>\NetApp\SnapCenter\SnapCenter Plug-in for Microsoft Windows\job_logs\SCW_<id>.log:

    Verbose SDW PID=[17060] TID=[1248] Failed to get volume mount point for path '<Drive_letter>', error = '2'
    Verbose SDW PID=[17060] TID=[1248] GetHostFileSystem: accessPath '<Drive_letter>' is not found in fileSystemList
    Error SDW PID=[17060] TID=[1248] Failed to enumerate the disks.   at SnapDrive.Nsf.Core.ResourceGraphHelper.GetResourceStorageObjectGraphsFromMounts(List`1 mounts)/
  • Disk is seen in the SC UI
  • Using a disk witness for cluster quorum in the FCI


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.