Active IQ Unified Manager virtual machine performance data not shown
Applies to
Active IQ Unified Manager 9.7+ (AIQUM)
Issue
- Performance data for Virtual Machines (VMs) /virtual hosts e.g. guests not shown
- vCenter performance data not collected at all
- No performance recordings for vCenter
- Inventory > Virtual Machine page shows the error:
Metrics data for this vCenter is not yet available. Data collection may take up to an hour after vCenter discovery
- vCenter acquisition fails with SOAP error
Behavior in UI:
Error in
au.log2022-02-15 11:57:10,375 ERROR [common-pool-9526] c.o.s.a.d.v.VCOCIEPerformancePackage (VCOCIEPerformancePackage.java:191) - Got exception... com.sun.xml.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: A specified parameter was not correct: querySpec.interval Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:193) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:136) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.client.sei.StubHandler.readResponse(StubHandler.java:253) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:206) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:293) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:119) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:92) ~[jaxws-rt.jar:2.3.0]
at com.sun.xml.ws.client.sei.SEIStub.invoke(SEIStub.java:161) ~[jaxws-rt.jar:2.3.0]
at com.sun.proxy.$Proxy7706.queryPerf(Unknown Source) ~[?:?]
at com.netapp.collectors.vmware.util.VMWareDataFetcher.retrievePerfData(VMWareDataFetcher.java:265) ~[vmware.jar:9.10.0-2022.01.J127]
at com.netapp.collectors.vmware.util.VMWareDataFetcher.retrievePerfData(VMWareDataFetcher.java:248) ~[vmware.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.datasource.vcocie.VCOCIEPerformancePackage.getStatsForMor(VCOCIEPerformancePackage.java:630) ~[au-datasource-vcperformance.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.datasource.vcocie.VCOCIEPerformancePackage.getAndReportStatsForVmVirtualDisks(VCOCIEPerformancePackage.java:275) ~[au-datasource-vcperformance.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.datasource.vcocie.VCOCIEPerformancePackage.getAndReportPerformanceMetrics(VCOCIEPerformancePackage.java:242) ~[au-datasource-vcperformance.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.datasource.vcocie.VCOCIEPerformancePackage.doVCenterPerformance(VCOCIEPerformancePackage.java:174) ~[au-datasource-vcperformance.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.vcperformance.datasource.VCPerformancePackage.doFoundationDependantPollNow(VCPerformancePackage.java:206) ~[au-package-vcperformance.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.vcfoundation.datasource.dependant.VCFoundationDependantPackage.pollNow(VCFoundationDependantPackage.java:390) ~[au-package-vcfoundation.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.framework.datasource.BaseDataSource.run(BaseDataSource.java:269) ~[au-framework.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.framework.mgmt.DataSourceManager$PollLogic.run(DataSourceManager.java:756) ~[au-framework.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.SchedulerTask.runLogic(SchedulerTask.java:102) ~[au-framework.jar:9.10.0-2022.01.J127]
at com.onaro.sanscreen.acquisition.framework.mgmt.scheduler.Scheduler$LogicWrapper.run(Scheduler.java:271) ~[au-framework.jar:9.10.0-2022.01.J127]
at com.onaro.commons.metrics.executor.ThreadPoolMonitorExecutor.lambda$submit$1(ThreadPoolMonitorExecutor.java:178) ~[commons-commons.jar:9.10.0-2022.01.J127]
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) ~[?:?]
at java.util.concurrent.FutureTask.run(FutureTask.java:264) ~[?:?]
at com.onaro.commons.metrics.executor.ThreadPoolMonitorExecutor.lambda$execute$0(ThreadPoolMonitorExecutor.java:164) ~[commons-commons.jar:9.10.0-2022.01.J127]
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) [?:?]
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) [?:?]
at java.lang.Thread.run(Thread.java:829) [?:?]