NetApp Keystone – 3rd Party Vendor Support Engagement

Purpose

To define a consistent, auditable, and customer-transparent process for engaging and managing third-party vendor support in NetApp Keystone environments while preserving NetApp’s single point of accountability to the customers.

Scope

This KBA applies when a Keystone service incident, event, or request involves infrastructure, software, or services delivered by non-NetApp / Third-party vendors, including but not limited to:

· Data center providers

· Network service providers

· Power, cooling, or facility vendors

· OEM hardware under vendor warranty

· Managed service or logistics partners