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Unable to mount a clone from iSCSI/FC LUN to an RDM/VMDK

Last Updated:

Applies to

SnapCenter Server (SC) 4.1.1 and higher


  • Unable to clone a database from an iSCSI/FC attached LUN to a VM as an RDM/VMDK
  • Possibly see an error similar to the following:

SnapManagerWeb log:
DEBUG SnapManagerWeb_6481 PID=[13836] TID=[74] Updating the job (job_id) task (Query Host Information) status as Failed

SMCore log:
INFO  SMCore_6481 PID=[580] TID=[3] Activity - Query Host Information,  Starting
DEBUG SMCore_6481 PID=[580] TID=[3] GetCloneHostInfoActivity :: entry
DEBUG SMCore_6481 PID=[580] TID=[3] calling Snapdrive Gethostinfo
DEBUG SMCore_6481 PID=[580] TID=[3] Invoking URL:  https://localhost:8145/SnapDrivePlugIn/GetHostInfo
INFO  SMCore_6481 PID=[580] TID=[3] ContainsVirtualSanFileSystem:False, ContainsPhysicalSanFileSystem:True
INFO  SMCore_6481 PID=[580] TID=[3] Could not get initiator information from host, to mount physical SAN file system(s).
ERROR SMCore_6481 PID=[580] TID=[3] Exception in method: Execute."


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