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SnapCenter backups on Windows Hosts fail on SMCore access error

Last Updated:

Applies to

  • SnapCenter Plug-in for Windows (SCW)
  • SnapCenter Plug-in for Exchange (SCE)
  • SnapCenter Plug-in for SQL (SCSQL)


When running a scheduled backup, the scheduled powershell command is unable to reach SMCore (visible in JobLauncher.log):

ERROR Smcore PID=[<ID>] TID=[<NUM>] WebException in method: InvokeXML.
    System.Net.WebException: The remote server returned an error: (404) Not Found.
       at System.Net.WebClient.UploadDataInternal(Uri address, String method, Byte[] data, WebRequest& request)
       at System.Net.WebClient.UploadString(Uri address, String method, String data)
       at SnapMgrHelper.RestAdapter.InvokeXML[TReq,TRes](TReq request, String methodType, String remoteURL, Boolean xmlSerializer, Boolean removeXMLNamespace, Boolean dataContractDeserializer, Boolean logRequest, Boolean logResponse)
    Additional information:
    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""">
    <HTML><HEAD><TITLE>Not Found</TITLE>
    <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>
    <BODY><h2>Not Found</h2>
    <hr><p>HTTP Error 404. The requested resource is not found.</p>


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