Skip to main content
NetApp Knowledge Base

SnapCenter Linux plug-in install on SUSE fails to get fingerprint of the server

Last Updated:

Applies to

  • SnapCenter plug-in for Oracle (SCO) 4.4
  • SnapCenter Custom plug-in Creator (SCC) 4.4 
  • SUSE 12 SP5


Installation of the host hangs the GUI when the fingerprint of the server is being authorized.

In the log file was the error:

2021-03-24T08:21:53.6244563+05:30 INFO  SnapManagerWeb PID=[5984] TID=[317] Connecting to the remote system SERVER using SSH
2021-03-24T08:21:53.7124553+05:30 DEBUG SnapManagerWeb PID=[5984] TID=[147] Got FingerPrint from Target host
2021-03-24T08:21:53.7134550+05:30 ERROR SnapManagerWeb PID=[5984] TID=[317] Exception: Key exchange negotiation failed.
2021-03-24T08:21:53.7144551+05:30 ERROR SnapManagerWeb PID=[5984] TID=[317] StackTrace:    at Renci.SshNet.Session.WaitOnHandle(WaitHandle waitHandle, TimeSpan timeout)
   at Renci.SshNet.Session.WaitOnHandle(WaitHandle waitHandle)
   at Renci.SshNet.Session.Connect()
   at Renci.SshNet.BaseClient.Connect()
   at SnapManagerSSH.SmSSH.GetFingerPrint()


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.