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SnapCenter DR backup - Access is Denied

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Applies to

SnapCenter Server

Issue

  • SnapCenter Swagger API failure when attempting  a SnapCenter DR backup to be used for migrating the SnapCenter Server to a new host (with the same name and IP address)
  • The corresponding SnapManagerWeb log shows access is denied error:

2023-09-27113:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXXPID=[2012] TID=[31] Running mysq]dump on database NSM 2023-09-27713:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXXPID=[2012] TID=[31] Running mysqldump on database NSM 2023-09-27713:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXX PID=[2012] TID=[31] ExecuteMysqlQuery 2023-09-27713:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXX PID=[2012] TID=[31] ExecuteMysqlQuery 2023-00-27713:07:02.4699477-04:00 INFO SnapManagerWeb_XXXX PID=[2012] TID=[31] Enter GetMysqlPath 2023-09-27713:07:02.4699477-04:00 INFO SnapManagerWeb_XXXX PID=[2012] TID=[31] Enter GetMysqlPath 2023-09-2713:07:02.4699477-04:00 INFO SnapManagerWeb_XXXX PID=[2012] TID=[31] Exit GetmysqlPath 2023-09-27T13:07:02.4699477-04:00 INFO SnapManagerWeb_XXXX PID=[2012] TID=[31] Exit GetMysqlPath 2023-09-2713:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXX PID=[2012] TID=[31] Error in ExecuteMysq1Query 2023-09-27713:07:02.4699477-04:00 DEBUG SnapManagerWeb_XXXX PID=[2012] TID=[31] Error in ExecuteMysq1Query 2023-09-27713:07:02.4699477-04:00 ERROR SnapManagerWeb_XXXX PID=[2012] TID=[31] Backup Mysql Failed: Access is denied 2023-09-27713:07:02.4699477-04:00 ERROR SnapManagerWeb_XXXX PID=[2012] TID=[31] Backup Mysq1 Failed: Access is denied 2023-09-27713:07:02.4699477-04:00 ERROR SnapManagerWeb_XXXX PID=[2012] TID=[31] Exception in method: Execute.System.ComponentModel.Win32Exception (0x80004005): Access is denied at SnapManager.SMSCore.DisaterRecovery.DisasterRecoveryHelper.ExecuteMysqlQuery(String command) at SnapManager.SMSCore.DisaterRecovery.DisasterRecoveryHelper.BackupMysql(String dbServer, String sqlbackupPath) at SnapManager.SMSCore.DRBackup.BackupMysqlActivity.BackupMysq1(SmDRBackupRequest backupRequest) at SnapManager.SMSCore.DRBackup.BackupMysqlActivity.Execute(SmWorkflowContextworkflowContext,SmRequestrequest) : Detailed Exception Access is denied : BaseExceptionSystem.ComponentModel.Win32Exception (0x80004005): Access is denied

 

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